Amwell Street Surgery
T: 01992 464147
Out of Hours: 111
Mon - Fri: 8.00am - 6.30pm
19 Amwell Street, Hoddesdon, Herts, EN11 8TS

Vacancies

There are currently no vacancies.

Practice

History of the Practice

Amwell Street Surgery is over 200 years old. During it's long history the surgery has operated from various addresses in Lord Street and the High Street. From 1925 - 1959 the surgery was at 68 High St the former home of John L. McAdam (of the Tarmacadam family).

The 1939 - 1949 war was not a good time for the practice as one partner died suddenly, another was away serving in the army leaving the remaining partner, who was over 70 years old!. This meant that when everyone had to register with a doctor in 1948 the practice got off to a poor start.

From 1945 - 1958 the two partners had barely 5000 patients between them. However in 1958 the practice took over a small practice in Rye Road with 999 patients. This enabled the recruitment of a third partner.

In 1959 the practice moved to the present site in Amwell Street, which was redeveloped in 1978 to accommodate 5 partners and 10,500 patients.

Since 1978 the practice has continued to grow in size and reputation and now has:

  • 5 Partners
  • 2 Salaried Doctors
  • 1 Practice Manager
  • 2 Team Managers
  • 3 Nurses
  • 11 Receptionists
  • 3 Healthcare Assistants
  • 3 Secretaries / Administrators

How You Can Help Us

  • By being on time for your appointment.
  • Letting us know if you need to cancel an appointment.
  • Calling for home visits or urgent emergency appointments before 10am.
  • Make notes of your problem, an accurate diagnosis depends on full information and it's easy to forget when you get here.
  • Tell us if you want someone to accompany you or if you want a private room to discuss anything.
  • Let us know your new address as soon as possible.
  • If you bring a pram or buggy into the practice, please be careful where you leave it as the practice will not accept responsibility for any accidents that it may cause.

Patients with Disabilities

We are fully committed to providing access and services for patients with disabilities. If for any reason you are experiencing difficulties obtaining any of our services please let us know.

Chaperone Policy

If you would like a chaperone present during your consultation, please ask the receptionist when booking your appointment or when checking in.

There may be occasions where a chaperone is not available, in this case the examination will not take place and another appointment will be made.

Patient Confidentiality

We respect your right to privacy and keep all your health  information confidential and secure. It is important that the NHS keeps accurate and up to date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care. More information regarding this can be found in our leaflet ‘Your Medical Records Information – What you need to know’ If you would like to see your medical records, please telephone the Finance Manager on 01992 708696 who will make arrangements for you to come and see your records.

Training Practice

Amwell Street Surgery is a training practice. This means hospital doctors wanting to enter general practice spend 11 months with us as a Registrar, to gain the experience they need to become family doctors.

As a training practice, your medical records may be used for educational purposes and occasionally the Registrars clinics are videoed, but this is only done with the patients consent. The trainer will sometimes sit in with the Registrars surgeries.

If You Have a Complaint

We at Amwell Street Surgery endeavour at all times to give our patients the best possible service. If, despite our efforts, you feel that we have failed in some way to achieve the standards we aspire to, we feel that it is in the best interests of all parties that the matter be brought to our attention.

Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned. Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily. In any event, this should be within 12 months of the incident, or within 12 months of you discovering that you have a problem.

If you are a registered patient you can complain about your own care, however you are unable to complain about someone else’s treatment without their written authority.

Please send your complaint to the practice giving as much detail as possible to:

The Practice Manager
19 Amwell Street
Hoddesdon
Herts
EN11 8TS

Receipt of your complaint will be acknowledged within 3 working days and a response sent within 10 working days. If for some reason the response is likely to take longer than this we will let you know.

If you are unable to discuss your complaint with us you can ask for NHS England to look into your concerns. NHS England may need to share your information with the Commissioning Support Units. You will need to let them know if you do not want your information shared. The contact details for making a complaint to NHS England are:

NHS England
PO Box 16738
Redditch
B97 9PT
Telephone 0300 3112233
email:
nhscommissioningboard@hscic.gov.uk

If you are not satisfied with the outcome of your complaint you can refer the matter to:

The Parliamentary & Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Telephone 0345 0154033
Visit
www.ombudsman.org.uk

Violent or Abusive Patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take     seriously any threatening, abusive or violent behaviour against our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

The Amwell Street Patient Support Fund

The Amwell Street Surgery Patient Support Fund was set up in response to patients and their families who wished to make donations to further the work of the practice.

All the generous donations received from our patients have enabled us to buy the following for the practice:

  • Doppler - for monitoring blood flow
  • Pulse Oximeter - for measuring oxygen levels
  • Nebuliser - for treating asthmatic patients
  • Treatment couch - adjustable in height for the nurses room
  • Defibrillator - for our cardiac patients
  • Step - to help patients on to the treatment couch
  • Molemate – to help detect early stages of skin cancer
  • 24 hr blood pressure monitor – for measuring blood pressure

We are now saving for a 24 hour Echo cardiogram machine to help us detect and monitor patients with heart disease.

If you would like to make a donation please make cheques payable to The Amwell Street Surgery Patient Support Fund.

Thank you for all the kind donations received.

Your Local Clinical Commissioning Group (CCG)

East and North Hertfordshire Clinical Commissioning Group (CCG) is the new organisation responsible for commissioning (planning, designing and paying for) your NHS services. The CCG is made up of local GPs and health professionals, working together with other clinicians and patients, to decide how the local NHS budget should be spent.

The CCG serves over half a million people (552,900) registered at 60 GP Practices across east and north Hertfordshire. Our GPs understand the health needs of their patients, and we believe this local approach to commissioning helps ensure good quality services that meet the needs of the population.

If you would like more information on the development of the CCG, or details on how you can get involved and help shape the future of the health care in East and North Hertfordshire, they can be contacted at;

NHS East and North Hertfordshire Clinical Commissioning Group
Charter House
Parkway
Welwyn Garden City
Hertfordshire
AL8 6JL
Telephone 01707 361251
www.enhertsccg.nhs.uk